Terms of service

A. General Terms and Conditions
§ 1 Scope, Customers

These General Terms and Conditions (GTC) apply to all business relationships between the company ONELIFECLO, legally represented by the managing director Yannik Nelles, Auf der Strehl 5, 56729 Herresbach (hereinafter referred to as "the company") and its customers in their respective version valid at the time of the contract conclusion. They also include legally required important customer information. Deviating, conflicting, or supplementary General Terms and Conditions of the customer will not become part of the contract, even if known, unless the company has explicitly agreed to them in whole or in part.

Customers of the company, in the sense of these General Terms and Conditions, include both consumers and entrepreneurs. Entrepreneurs, within the meaning of § 14 of the German Civil Code (BGB), are natural or legal persons or legally capable partnerships who act in the exercise of their commercial or independent professional activity when concluding a legal transaction. Consumers, according to § 13 BGB, are natural persons who enter into a legal transaction for purposes that are predominantly outside their commercial or independent professional activity.

The company delivers to customers both in Germany and abroad.
We do not offer our goods for resale. We reserve the right to limit the quantities offered per person, household, or order, and to cancel orders placed by dealers, resellers, or distributors at our discretion. We also reserve the right to terminate business relationships with customers who violate this policy.

§ 2 Offers and Conclusion of Contract via the Company's Website

All offers from the company are non-binding and subject to change. A contract between the company and the customer is concluded only when the company accepts an offer from the customer. In case of typographical, calculation, or other errors on the website, the company reserves the right to reject an order.
When a customer places an order on the company’s website, the company will confirm the receipt of the order without delay. This confirmation of receipt does not constitute acceptance of the offer, but merely informs the customer that the order has been received by the company.
By sending an order via the company’s website, the customer makes an offer to conclude a purchase contract with the company. The acceptance of the offer and the conclusion of the contract with the company occurs through an explicit acceptance declaration via email or by sending the ordered goods to the customer. The company is entitled to accept the contractual offer made with the order on the company's website within 5 days of receiving the offer by either an explicit declaration of acceptance or by shipping the ordered goods. If the customer completes their order by submitting a payment via the online payment service PayPal, PayPal Express, credit card, Google Pay, or Apple Pay, the contract is concluded at the latest when the customer initiates the payment.

§ 3 Payment Terms and Prices

Payment for goods ordered by the customer is made via PayPal, credit card, Google Pay, or Apple Pay. Unless stated otherwise, payments are due no later than 14 days after the conclusion of the contract. The customer’s account will be charged following the completion of the payment transaction.

Payment via PayPal / PayPal Express:
When paying via PayPal, the customer has the option to make a payment from their PayPal account.

Payment via Credit Card:
When paying via credit card, the customer has the option to make a payment via credit card.

Payment via Google Pay:
When paying via Google Pay, the customer has the option to make a payment via credit card.

Payment via Apple Pay:
When paying via Apple Pay, the customer has the option to make a payment via credit card.

The price displayed for the goods includes VAT (currently 19%) and other price components, but excludes shipping costs.

§ 4 Shipping Costs and Import Duties

In addition to the purchase price, the company charges the customer shipping costs. The shipping costs are displayed on the company's website and will be clearly communicated to the customer before the order is placed.
For deliveries to countries outside Europe, import duties may apply, which the customer is responsible for. The amount of import duties varies depending on the customs territory. The customer is responsible for the proper payment of all necessary customs duties and fees.

§ 5 Default in Payment

If the customer does not pay after receiving a reminder from the company, which occurs after the payment due date, the customer will be in default. During the period of default, the customer must pay interest on the debt at a rate of 5% above the base interest rate.

§ 6 Delivery, Shipping in Multiple Packages

The delivery will be made to the shipping address provided by the customer in the order. If the customer/recipient specifies an alternative drop-off location with the delivery service, the transport risk for the package passes to the customer/recipient upon delivery to the drop-off location.
The company is entitled to ship multiple items in separate packages if the customer finds this reasonable. Any additional shipping costs incurred will be covered by the company.

§ 7 Delivery Times

The goods will typically be shipped within two working days, but no later than four working days after receiving the customer’s payment via PayPal, credit card, Google Pay, or Apple Pay.

§ 8 Transfer of Risk

If the customer is an entrepreneur, the risk of accidental loss and deterioration of the goods passes to the buyer upon delivery, or in the case of a shipment purchase, when the goods are handed over to the carrier, freight forwarder, or other person or institution designated to execute the shipment.
If the customer is a consumer, the risk of accidental loss or deterioration of the goods in a shipment purchase only passes to the buyer upon delivery of the goods.

§ 9 Retention of Title

The company retains ownership of the delivered goods until full payment has been made. In the case of customers who are entrepreneurs, the company reserves the right of ownership until all claims from the business relationship with the buyer have been fulfilled.
The customer is obligated to immediately inform the company of any third-party claims or impairments of the goods subject to retention of title.

§ 10 Right of Withdrawal, Return Costs in Case of Withdrawal

Consumers have a statutory right of withdrawal. The company provides customers with information about the existence or non-existence of a right of withdrawal, including conditions, details on exercising the right, including the name and address of the entity to whom the withdrawal must be addressed, and the consequences of withdrawal. A legally compliant withdrawal instruction in text form will also be provided to customers when placing an order via the website, no later than at the time of the contract conclusion.
Consumers must return goods, which can normally be returned by post (including parcel services), immediately and in any case within fourteen days from the day they notify the company of the withdrawal from the contract. The deadline is met if the consumer sends the goods before the end of the 14-day period. The consumer bears the direct costs of returning the goods.
The right of withdrawal does not apply to contracts for the delivery of goods that are not pre-made and for which the consumer’s individual selection or determination is essential for their production, or which are clearly tailored to the consumer’s personal needs.

§ 11 Warranty and Liability

The warranty rights of the customer and the company’s liability are governed by the statutory provisions.

§ 12 Data Protection

The company commits to treating customers' personal data confidentially. The collection, processing, and use of personal data is carried out in accordance with the legal provisions. Personal data will only be shared with third parties as necessary for the fulfillment of the contract. The customer can inquire about the personal data stored by the company at any time. For deletion of user information according to legal provisions, customers can contact the company at any time. For more information on data protection, please refer to the separate privacy policy.

§ 13 Final Provisions, Jurisdiction, Severability Clause

For the legal relationship between the customer and the company, German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If provisions of the country in which a consumer has their usual residence provide a level of consumer protection that is not offered under German law, these provisions apply to the legal relationship between the consumer and the company.
If the customer is a merchant, the exclusive jurisdiction for all disputes arising from this contract is Koblenz. The same applies if the customer is an entrepreneur and does not have a general jurisdiction in Germany or if the customer’s residence or habitual residence is unknown at the time of filing the lawsuit.
The company is not obliged to participate in a dispute resolution procedure before a consumer arbitration board and does not offer participation in such a procedure.
Should individual provisions of these General Terms and Conditions be or become invalid, the validity of the remaining provisions shall not be affected.
Contracts may be concluded in German or English.

 

B. Customer Information

1. Information about the Identity of the Seller
Operator of the website, contractual partner, and provider of this website:
ONELIFECLO
Auf der Strehl 5
56729 Herresbach
Managing Director: Yannik Nelles
Email: support@onelifeclo.com
Website: www.onelifeclo.com
Register Court: (to follow)
Register Number: (to follow)
VAT ID Number: DE 345872202

2. Information about the Legal Right of Withdrawal for Consumers
Withdrawal Instruction
Right of Withdrawal
You have the right to withdraw from this contract within fifteen days without giving any reason.
The withdrawal period is fifteen days from the day you or a third party named by you, who is not the carrier, took possession of the last good.
To exercise your right of withdrawal, you must inform us at:
ONELIFECLO
Auf der Strehl 5
56729 Herresbach
Email: support@onelifeclo.com
By means of a clear statement (e.g., a letter sent by post or email) of your decision to withdraw from this contract. You may use the attached withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send the notice of exercise of the right of withdrawal before the withdrawal period has expired. 

Consequences of Withdrawal

If you withdraw from this contract, we will refund all payments we have received from you, including the delivery costs (except for the additional costs arising from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive your notification of withdrawal from this contract. We will use the same payment method for this refund that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first.

You must return the goods without undue delay and in any case no later than fourteen days from the day on which you inform us of the withdrawal from this contract, to:

ONELIFECLO
Auf der Strehl 5
56729 Herresbach
Germany

The deadline is met if you dispatch the goods before the expiry of the fourteen-day period. You will bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods if this loss in value is due to handling the goods in a manner that was not necessary to examine their nature, characteristics, and functioning.

3. Information on the Essential Characteristics of the Goods
The essential characteristics of the goods are provided in the respective product descriptions of the listed products.

4. Information on the Formation of the Contract
The contract is concluded when you place an order via our website, in accordance with § 2 of our General Terms and Conditions.

5. Information on Payment and Delivery
Our payment and delivery terms can be found in § 3, § 4, § 5, and § 6 of our General Terms and Conditions.

6. Information on the Technical Steps Leading to the Conclusion of the Contract

The conclusion of the purchase contract occurs through offer and acceptance.

Through our website, you can place an order by adding a selected product to your shopping cart. To do so, click the “Add to Cart” button on the product page. If desired, you can add additional products to the cart in the same manner.

After selecting the product(s), click the “Cart” button. A new page will open displaying the contents of your cart.

From the cart page, you can continue shopping without registering as a customer, create a new personal customer account, or log in to an existing account.

After entering the required order data or reviewing existing customer data, you will have the option to select shipping and payment methods.

Using another button, you can review the details of the items, address, shipping method, and payment method before confirming the order.

Then, click the "Buy" button to submit an offer to purchase the selected item(s).

Acceptance by us occurs in accordance with § 2 of our General Terms and Conditions.

7. Information on the Storage of the Contract Text
When you place an order via our website, the contract text will be stored by us and sent to you upon request, along with the applicable General Terms and Conditions at the time of the conclusion of the contract, either by email or post.

8. Information on the Technical Means to Detect and Correct Input Errors

Before finalizing the order, you can continuously correct your entries using the input devices you are using (typically keyboard and mouse). Furthermore, all entries will be displayed for review before the final submission of the order, where they can also be corrected using the same input devices.

Before finalizing the order, you can always cancel the order process by closing your internet browser.

9. Information on the Languages Available for Contract Conclusion

The contract conclusion, contract execution, and customer service are available in both German and English.

10. Information on the Statutory Warranty Rights for Goods and Customer Service
Customers are entitled to the statutory warranty rights for goods.

For questions regarding our products, you can contact our customer service at support@onelifeclo.com.

No additional charges apply for customer service beyond the usual connection fees.

11. Information on Data Protection

Our data protection practices comply with the Federal Data Protection Act (BDSG) and the Telemedia Act (TMG). For detailed information, please refer to our separate privacy policy.